[Remote] Senior Product Manager, Clinical Experience

Note: The job is a remote job and is open to candidates in USA. Headlight is a company transforming mental healthcare, focused on improving access to care and enhancing clinician delivery. The Senior Product Manager, Clinical Experience will own the clinical product surface, consolidating roadmaps and establishing a product-led practice to improve mental health care outcomes.

Responsibilities

• Design a vision for world-class clinical experience - thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists
• Own the clinical systems roadmap: work closely with our clinical, operations and care teams to define priorities and success metrics
• Establish product governance - act as the buffer between clinical stakeholders and engineering, and ensure priorities are set by measured impact
• Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back - not as a default
• Measure the benefit in terms that matter where every initiative has a baseline before and after: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved
• Work across the full spectrum of clinical delivery - from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists
• Own the integration layer between our clinical tools - Blueprint, NextGen, and any custom-built surfaces - ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge
• Build clinical safety into the practice from the start - understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity

Skills

• 7+ years of product management experience, with meaningful time in healthcare or clinical tools
• Familiarity with healthcare systems integration (HL7, FHIR, API-based) and the judgment to know what belongs natively in an EHR vs. an external layer
• A track record of building product practice from scratch - creating structure, earning trust, and delivering measurable improvement
• AI literacy applied practically: you can evaluate tools, assess clinical risk and integration complexity, and make informed decisions
• The ability to quantify benefits concretely to measure outcomes: saved time, recovered hours, improved throughput
• Preferred hands-on EHR experience - you know how they work, where they are configurable, and where they need a build-around. [NextGen, Epic, AdvancedMD or Athena]
• Direct clinical or clinical operations background preferred. Experience in behavioral health is a plus

Benefits

• W2 role with competitive compensation
• Medical, Dental and Vision on the first of the month after employment
• Paid Vacation, Sick, and Holiday time
• Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
• 401(k) plan with company contribution
• Opportunity to work in a cutting-edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes

Company Overview