[Remote] Representative II, Customer Service Operations
Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Representative II for Customer Service Operations. This role involves processing customer orders, responding to inquiries, and coordinating with internal stakeholders to ensure efficient order management and resolution of issues.
Responsibilities
- Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed
- Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses
- Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles
- Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues
- Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues
- For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders
- Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples
Skills
- 1-3 years of customer service experience
- High School Diploma, GED or equivalent work experience
- Bilingual (Spanish/English)
- Work experience in a high-volume call center
- Work experience in healthcare
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview