[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. Félix is building a financial ecosystem for Latin immigrants in the U.S., focusing on revolutionizing remittances through an AI-powered chatbot. The Product Operations Manager will oversee the execution layer of the disbursement systems, ensuring efficient operational processes and effective communication between Product, Engineering, and Business Operations.

Responsibilities

• Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch
• Proactively monitor payment rail status, track changes in provider availability and limits, and escalate issues before they reach users
• Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state
• After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings
• Own intake of short-turnaround cross-functional requests, scope the work, gather partner documentation, and make tickets engineering-ready
• Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations

Skills

• 2–4+ years of experience in product ops, analytics, fintech, technology, or related experience
• Advanced use of BI tools; strong analytical skills and SQL proficiency are a plus
• Energized by process and precision, you break complex problems into repeatable systems
• Strong verbal and written communication skills
• Comfortable operating at the intersection of product and engineering: you can read a technical design doc, ask the right questions about API contracts and system dependencies, and hold your own in architecture discussions
• Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience. High proficiency in English is required for internal collaboration
• Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures
• Bias for Action: You prefer a 'done' project over a 'perfect' plan and move with the urgency a hyper-growth startup requires
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered

Benefits

• Initial stock options grant
• Annual performance bonus
• 401(k) with employer match
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Company Overview

Company H1B Sponsorship