[Remote] Customer Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Meridio is a remote-first company dedicated to simplifying health benefits for small businesses. They are seeking a proactive Customer Operations Specialist to enhance client experiences and support operational processes, ensuring smooth business operations.

Responsibilities

• Deliver a high-quality customer-facing experience through responsiveness, clear communication, and strong follow-through
• Serve as a primary point of contact for customer and partner inquiries while ensuring a timely, accurate, and thoughtful experience
• Manage and prioritize incoming support requests, operational tasks, and customer follow-up activities
• Investigate and troubleshoot customer issues, escalating complex matters when appropriate
• Partner with internal teams to coordinate customer needs and resolve issues efficiently
• Monitor customer workflows and proactively identify potential issues before they impact the customer experience
• Support operational processes that ensure customers receive accurate and timely service
• Identify opportunities to streamline workflows and reduce manual work
• Contribute to scalable processes that support company growth
• Help ensure consistency and operational excellence across the customer experience
• Communicate customer feedback, recurring issues, and operational insights that help improve our business
• Support special projects and operational initiatives as Meridio continues to grow
• Contribute to a collaborative, accountable, and customer-focused culture

Skills

• 2–4 years of experience in customer support, customer operations, client services, benefits administration, or a related field
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to take ownership of work and operate independently
• Strong problem-solving skills and a proactive mindset
• Commitment to delivering an outstanding customer experience
• Experience supporting employee benefits, insurance, healthcare, HR technology, or fintech customers
• Experience with eligibility, enrollment, or benefits administration workflows
• Experience creating SOPs, process documentation, or knowledge-base resources
• Familiarity with HubSpot, Rippling, Notion, or similar operational platforms
• Experience working in startup or high-growth environments

Benefits

• 401(k) with match
• Discretionary Time Off (DTO)
• 100% employer-paid health insurance premiums for employees
• Equity
• Remote-first with purposeful on-sites
• High-ownership, high-candor culture—we value clarity, empathy, and action

Company Overview