[Remote] Human Resources Assistant (Employee Benefits) - HR Navigator

Note: The job is a remote job and is open to candidates in USA. USAJOBS is seeking a Human Resources Assistant (Employee Benefits) to support the Veterans Health Administration. The role focuses on onboarding assistance, employee HR support, benefits education, and ensuring regulatory compliance for HR processes.

Responsibilities

• Serves as the primary point of contact for selectees from tentative job offer through Entry on Duty (EOD)
• Coordinates pre-employment steps with new hires
• Helps new employees submit required forms and completes pre-hire checks
• Supports scheduling and communication throughout the onboarding process
• Monitors and tracks onboarding progress, identifies delays, and ensures timely completion of requirements
• Supports the completion of pre-employment requirements such as background checks, fingerprinting, physical exams, drug testing, and driving record reviews, and helps new hires finish any additional steps needed before starting work
• Conducts New Employee In-Processing and prepares first-day documentation
• Serves as an on-site HR customer support representative handling inquiries via walk-in, phone, email, and ticketing systems
• Provides assistance with pay processes, payroll briefings, tax withholding, and direct deposit
• Reviews employee records, identifies discrepancies, and gathers information for resolution
• Provides assistance to employees regarding HR-related questions and processes
• Helps resolve basic HR issues and directs employees to the correct resources
• Submits and tracks payroll service requests
• Screens and resolves routine HR inquiries and refers complex issues to HR Specialists
• Provides guidance and support to employees on their federal benefit programs, including health insurance, life insurance, dental and vision coverage, retirement savings plans, childcare assistance, and transit benefits
• Meets with employees to explain benefits options and provide individualized guidance
• Conducts new hire benefits enrollment, reviews forms for accuracy, and uploads required documentation
• Supports Open Season communications and enrollment activities
• Assists employees with benefits-related changes tied to qualifying life events
• Uploads and verifies documentation in HR systems and the electronic Official Personnel Folder (eOPF)
• Uses HR systems to submit tickets, process benefits updates, and maintain HR data accuracy
• Ensures records and documentation meet compliance requirements

Skills

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work requires regular and recurring physical activity, including walking throughout the facility to escort candidates and employees to various locations, standing for extended periods during onboarding activities, and navigating between offices and service points
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026
• Specialized Experience GS-5: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school
• Combination: Applicants may also combine education and experience to qualify at this level
• Specialized Experience GS-6: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization
• A transcript must be submitted with your application if you are basing all or part of your qualifications on education
• Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.
• Work Schedule: Monday-Friday, 8am-4:30pm
• Compressed/Flexible: May be available and will be discussed with the hiring office.
• Telework: This position may be authorized for telework. Telework availability depends on location and service line and is not guaranteed.
• Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
• Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
• Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
• Decisions on requests for RA are made on a case-by-case basis.
• If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
• You must complete all assessments within 48 hours of receiving the URL to access the USA Hire system if you received the link after the close of the announcement.
• The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
• Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
• Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
• Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

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