[Remote] Director, Partner Operations

Note: The job is a remote job and is open to candidates in USA. Haven Energy is on a mission to accelerate the adoption of clean energy technologies by helping homeowners install battery systems. The Director of Partner Operations will build, scale, and manage the national network of electrical contractors and EPCs, ensuring high-quality installations and performance metrics are met.

Responsibilities

• Source, evaluate, and onboard new EPC partners who exhibit quality across all disciplines in the residential system lifecycle: site survey, design engineering, permitting, installation, commissioning, inspection, and interconnection
• Own the end-to-end pipeline for prospective partners; from initial outreach through capability assessment, commercial negotiation, contracting, and onboarding
• Build and manage a tiered partner program that aligns incentives with quality outcomes, rewards consistent performance, and creates clear pathways for advancement
• Identify geographic coverage gaps and prioritize network expansion in markets aligned with Haven's utility, REP, and CCA program roadmap
• Maintain deep market intelligence on partner capabilities, capacity, labor rates, licensing, and competitive positioning across key geographies
• Build relationships at the ownership and operations level within partner organizations; earning trust as a long-term counterpart, not just a customer
• Expand the dynamic partner ecosystem as Haven scales
• Design and own the Haven Partner Scorecard: a comprehensive performance framework covering installation quality, commissioning accuracy, code compliance, project cycle time, rework rate, customer experience, and financial accuracy
• Define KPIs at each stage of the project lifecycle in partnership with Data and Operations; establish baseline targets, alert thresholds, and escalation protocols for underperformance
• Ensure scorecard metrics are directly tied to VPP asset health; tracking the outcomes that matter for long-term grid service performance, not just short-term project completion
• Present scorecard findings to leadership in regular business reviews with clear narrative, trend analysis, and recommended actions
• Iterate on the framework as Haven's product, markets, and utility program requirements evolve
• Own partner performance analytics: dashboards, trend reports, cohort analyses, root cause investigations
• Trace quality, timeline, and CX patterns to individual partners
• Build segmentation models to flag high performers vs. those needing support
• Turn insights into improvement plans and capacity/network decisions
• Partner with Product and Field Quality Engineering on data needs and tooling
• Own the strategic partner relationship: lead business reviews on performance, pipeline, capacity, and program expectations
• Serve as escalation point for director-level disputes and complex project issues
• Diagnose performance gaps with partners, co-develop time-bound improvement plans with Field Quality Engineering, and make network decisions when standards aren't met
• Build and maintain partner-facing resources: onboarding materials, playbooks, training, SOPs
• Champion the partner voice internally, surfacing friction, process gaps, and tooling needs

Skills

• 10+ years of experience in partner operations, contractor network management, business development, or a closely related field
• Demonstrated success building or scaling a national or regional contractor or partner network in a high-growth, operationally complex environment
• Deep familiarity with the electrical contracting industry: licensing, field operations, labor markets, and how EPC businesses are structured and run
• Track record of designing and operationalizing partner performance frameworks, quality scorecards, or KPI systems
• Strong analytical skills with proficiency in Excel or Google Sheets and at least one BI or analytics tool (Looker, Tableau, or SQL)
• Experience in residential construction, field services, or distributed energy — or a demonstrated ability to ramp quickly in technical, operationally complex domains
• Excellent written and verbal communication; able to present data-driven findings to leadership, negotiate commercial terms with partner principals, and write clear internal documentation
• A decisive leader who invests deeply in strong partners and holds the network to a high standard
• Thrives in a fast-moving startup environment where processes are built, not inherited
• Background in battery storage, electrification, or distributed energy resource (DER) deployment
• Familiarity with residential permitting, interconnection, or inspection workflows
• Experience managing contractor networks in support of utility or CCA program delivery
• Prior experience building or managing a tiered contractor or channel partner program
• Knowledge of NECA, IBEW, or non-union electrical contractor landscape across U.S. markets
• Exposure to VPP operations, demand response, or long-term asset performance management

Benefits

• Competitive compensation, equity, and full benefits

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