[Remote] Sales Operations Manager (PBSA/BTR)

Note: The job is a remote job and is open to candidates in USA. UniHomes is on a mission to become the number one platform for PBSA and Build-to-Rent listings and bookings in the UK. They are seeking a Sales Operations Manager to build processes and financial infrastructure for their PBSA/BTR channel, ensuring operational efficiency and clarity for the growing team.

Responsibilities

• Design and own the reporting framework for the PBSA/BTR channel, delivering clear, reliable visibility of performance against targets across our two revenue models. Ensure our Head of PBSA New Client Acquisition and wider leadership always have the data they need to make confident decisions
• Take full ownership of the channel's financial operations, including invoicing workflows, revenue reconciliation, and billing accuracy, working closely with Finance to ensure processes are seamless, scalable, and fit for purpose
• Build and embed consistent processes to support a smooth transition from deal close through to operators going live on the platform
• Proactively identify gaps and inefficiencies across the channel and build the processes, documentation, and tooling to address them. This is a role for a builder, someone who creates structure where there isn't one and continuously improves what already exists
• Act as the operational bridge between the Head of PBSA New Client Acquisition and the wider team. Take commercial direction and translate it into clear, practical processes that BDMs, Sales Executives, and the Account Manager can follow with confidence
• Own the operational foundations that will allow the PBSA/BTR channel to grow efficiently. Remove friction, increase repeatability, and ensure the team's time is spent on revenue-generating activity rather than administrative complexity
• Work closely with Sales, Finance, Product, and Technology teams to ensure the channel's operational needs are understood, prioritised, and delivered. Build strong internal relationships and represent the PBSA/BTR channel's requirements effectively

Skills

• Proven experience in a sales operations, commercial operations, or channel operations role within a B2B portal, booking platform, digital marketplace, or PropTech business
• A demonstrable track record of building operational processes from scratch
• Equally comfortable defining a process and doing the work
• Strong ability to build and manage reporting frameworks and performance dashboards
• Experience with CRM tools (ideally Salesforce) and a confident, analytical approach to interpreting data and communicating insights clearly to senior stakeholders
• Hands-on experience managing or meaningfully improving invoicing, billing, or revenue operations workflows
• Confident communicating directly with operator clients to resolve platform, technical, or billing queries
• Excellent written and verbal communication, with the ability to translate complex operational requirements into clear guidance for a commercial team
• Highly autonomous, proactive, and energised by building something meaningful from the ground up
• A natural relationship builder who earns trust across functions, can influence without authority, and genuinely cares about the success of the team
• Experience working across more than one revenue model is a genuine advantage
• Candidates from student accommodation booking platforms, property portals, or travel and hospitality tech are particularly encouraged to apply
• Experience within the Purpose-Built Student Accommodation, Build-to-Rent, or wider residential property or PropTech sector is highly desirable
• Strong sales operations experience from a comparable B2B booking or listing environment is equally valued

Benefits

• Performance bonus
• Complimentary breakfast
• Hot & cold drinks
• Snacks
• Pool table
• Holidays
• Length of service days
• Voluntary day
• Enhanced pension scheme
• Pension salary sacrifice scheme
• Healthcare scheme
• Employee Assistant Programme
• Sick pay
• Enhanced maternity & paternity pay
• Career progression
• A commitment to personal and professional development
• Employee awards
• Refer a friend scheme
• Staff discounts
• Mental health and financial support
• Company social events

Company Overview