[Remote] Client Success Manager & Social Media Management

Note: The job is a remote job and is open to candidates in USA. ICUC, a global leader in Social Media solutions, is seeking a Client Success Manager to deliver best-in-class account management. The role focuses on retaining and growing client accounts by implementing ICUC products and services while collaborating with various teams to enhance client satisfaction.

Responsibilities

• Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders
• Grow the value and long-term value of your assigned accounts
• Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services
• Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams
• Support in the set-up and implementation of social media projects as required
• Keep Salesforce Opps and Projects up to date and work on proposals and SOWs
• Work in partnership with other client agencies – media, creative, PR, etc
• Contribute to new business pitches
• Work with senior management to shape ICUC’s strategic offering

Skills

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management
• Proficient knowledge and hands-on experience in managing organic social media. Additional expertise in paid social media strategies will be highly regarded
• Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout
• Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences
• Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently
• Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals
• Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives
• Up-to-date with current social media trends, possessing a deep understanding of the industry's dynamics, challenges, and opportunities
• Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members
• Willingness and ability to travel for onsite client visits as required, with valid travel documents
• Willingness to undergo a Criminal Record Check as part of the pre-employment screening process
• The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments
• Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration
• Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations
• Fluency in English, with the ability to speak and write clearly and persuasively
• A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred. However, equivalent experience in related areas will also be considered
• Proficiency in additional languages is considered an asset, reflecting the global nature of the role

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave
• Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies

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