Technology Director - Chief of Staff, CTO (Remote)

Position Purpose: The Director - Chief of Staff for the CTO serves as a strategic and trusted extension of the CTO, providing enterprise-level leadership support across strategy and visibility, project management, and communication and execution. The role enables a high performing, aligned and synchronized organization by ensuring the right priorities, information and decisions are elevated at the right time to drive results. Key Focus Areas

• Strategy & Visibility: Drive alignment and prioritization of enterprise and functional strategic initiatives. Provide visibility into key priorities, projects, risks and decisions impacting the EVP agenda.
• Project Management: Provides centralized end to end project management oversight and support of key initiatives.
• Communication & Execution: Develops and implements effective communication on behalf of the EVP to drive alignment and clarity to support decision making and execution.

Key Responsibilities: 40% Strategy & Planning:

• Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs.
• Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner.
• Informs and drives strategic alignment and partnerships with functional and technical peers and leaders.
• Connects the dots across multiple levels and related functions to understand the business holistically.
• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy.
• Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives.
• Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action.

40% Delivery & Execution:

• Defines and communicates value propositions, success metrics, and outcomes.
• Documents, reviews and ensures that all quality and change control standards are met.
• Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement.
• Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs.
• Understands and articulates the value creation and business proposition to teams and functional partners.

20% People:

• Provides leadership, mentoring, and coaching to direct reports.
• Manages and coordinates strategic direction for staff.
• Attracts, retains, develops, and motivates top talent.
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback.

Direct Manager/Direct Reports:

• Typically reports to CTO.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 8-10 years of relevant work experience.
• Strategic program leadership — End-to-end project management experience for enterprise initiatives, including OKRs and milestone tracking.
• Cross-functional influence — Drives alignment across business stakeholders in matrixed orgs.
• Executive communication — Crafts leadership messaging that translates technical priorities into clear direction.
• Operating rhythm design — Runs leadership cadences, planning cycles, and governance forums.
• Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company.
• Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
• Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
• Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
• Proficient in managing and developing direct reports with their own span of control
• Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Courage: Stepping up to address difficult issues, saying what needs to be said
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Persuades: Using compelling arguments to gain the support and commitment of others
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications