[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Beefree is a SaaS company focused on empowering businesses and individuals in digital communications through innovative tools. The Technical Account Manager will leverage technical expertise to support customers, drive revenue retention, and cultivate strong relationships with key stakeholders.

Responsibilities

• Driving Net Revenue Retention (NRR) by proactively identifying and securing expansion opportunities, and partnering with your team to execute effective contract renewals with our strategic accounts
• Leading commercial discussions, including the negotiation of contracts and detailed discussions around billing and pricing structures with C-level and executive stakeholders
• Cultivating relationships with key business and technical leaders, serving as a trusted advisor throughout the full customer lifecycle
• Serving as the customer advocate, collaborating with internal teams (Product, Development, Marketing) to ensure alignment and curating product feedback to enhance the Beefree SDK
• Showcasing an understanding of the Beefree SDK to align its capabilities with customer workflows and integrated applications to maximize value realization

Skills

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager
• Demonstrated experience with negotiating commercial contracts and discussing billing with C-level executives
• Ability to articulate complex concepts to both technical and non-technical audiences
• Conversational proficiency in web technologies like HTML/CSS/JS, API, and SDK
• Proven ability to build strong relationships with customers and understand their technical needs
• Experience in providing technical support and resolving issues efficiently
• Ability to build a web app, or experience with email builders or similar software, is a plus

Benefits

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus monitor and accessories
• Remote flexibility: This is a fully remote U.S.-based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides the flexibility to work from the office, home, or other locations for limited periods of time.
• Recharge: We advocate for taking at least three weeks of vacation yearly to unwind.
• European retreats: Join our dynamic team, spread across the USA, Canada, Italy, Bulgaria, and Denmark. We all work with a scale-up mindset towards being the market leader. Our 2025 yearly retreat was set in beautiful Southern Spain.
• Professional development: Seize numerous opportunities for professional growth through daily interactions with industry-leading products and access to a wealth of training resources and events.
• Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to cover your Internet expenses.
• Health benefits: We provide comprehensive health benefits to support you and your family's well-being.
• 401(k) plan: Plan for the future with our 401(k) retirement plan, including a 3% company contribution upon enrollment in the plan.

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