[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Clipboard is a remote-first company on a mission to uplift communities through its app-based marketplace connecting healthcare professionals with workplaces. They are seeking an Operations Associate to engage in various operational tasks, from redesigning processes to managing teams, with a focus on high-impact, fast-paced work that directly affects customers and the business.

Responsibilities

• Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
• Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts
• Build an internal predictive analytics model to catch bad payers earlier with high accuracy
• Spearhead a quality task force that ensures top quality for our biggest customers
• Manage a team of agents within one of our Operations teams
• Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes

Skills

• 1+ years of experience
• US citizen/visa only

Benefits

• We are remote-first, giving you the flexibility to work with us from many places.
• Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our customers on both sides of the marketplace.

Company Overview