[Remote] Supervisor Customer Service - LHB

Note: The job is a remote job and is open to candidates in USA. Luminare Health is dedicated to making healthcare simpler, better, and more affordable. They are seeking a Supervisor for Customer Service to manage client advocacy cases and ensure excellent service in a fast-paced environment.

Responsibilities

• Manage client advocacy cases that require interactions with clients, providers, insurers, and community resources
• Demonstrate Health Care Reform knowledge and Medicare/Medicaid benefit knowledge
• Work in a fast-paced, constantly changing environment independently with minimal supervision
• Utilize strong organizational skills and proficiency with Microsoft Office Suite
• Provide excellent written and verbal communication, adapting style to diverse backgrounds
• Exhibit excellent customer service skills

Skills

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Possess excellent customer service skills including proper grammar, tonalities and clear diction
• Associates Degree
• Bilingual English/Spanish preferred

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Plus other incentives
• Annual incentive bonus plan subject to the terms and the conditions of the plan

Company Overview