[Remote] Sr. IT Systems Operations Manager

Note: The job is a remote job and is open to candidates in USA. ExtraHop is on a mission to protect and empower the connected enterprise, providing visibility into cyber threats and vulnerabilities. They are seeking a Senior Manager, IT Systems Operations to lead the strategy and operational excellence of their enterprise technology ecosystem, while building a high-performing team and collaborating with various stakeholders to ensure scalable services that support company growth.

Responsibilities

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives
• Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning
• Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes
• Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience
• Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities
• Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling
• Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services
• Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability
• Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements
• Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions
• Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity
• Lead the maturation of monitoring, observability, incident management, change management, and problem management practices
• Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape
• Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics
• Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration
• Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities
• Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness
• Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes

Skills

• 10+ years of progressive experience in systems engineering, infrastructure operations, cloud technologies, or related disciplines
• 5+ years of experience leading and developing high-performing technical teams, including experience managing managers and senior technical contributors
• Demonstrated success defining and executing technology strategy for complex enterprise environments
• Deep expertise in Linux/Unix systems administration, automation, cloud platforms, networking, observability, and modern infrastructure architectures
• Experience leading large-scale operational initiatives, infrastructure transformations, and enterprise technology modernization efforts
• Strong business acumen with the ability to align technical decisions to organizational objectives and financial considerations
• Exceptional communication, stakeholder management, and executive presentation skills
• Experience leading enterprise environments operating across AWS, Azure, and/or GCP
• Expertise with infrastructure-as-code, configuration management, and cloud-native operational practices
• Experience implementing and scaling Site Reliability Engineering (SRE), observability, or platform engineering functions
• Knowledge of enterprise security frameworks, compliance requirements, and risk management practices
• Experience managing budgets, vendor relationships, and strategic technology investments
• Proven ability to influence organizational change and drive adoption of new technologies and operating models

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Company Overview

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