[Remote] ServiceNow Technical Consultant (ITAM)

Note: The job is a remote job and is open to candidates in USA. Astrica is a remote-first company seeking ServiceNow Technical Consultants to implement solutions on the ServiceNow platform. The role involves advising clients, leading technical aspects of projects, and ensuring technical quality throughout the engagement.

Responsibilities

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

Skills

• 3+ years of ServiceNow platform experience, including hands-on expertise in IT Asset Management (ITAM) modules such as Hardware Asset Management (HAM) and Software Asset Management (SAM), with a strong understanding of asset lifecycle, normalization, and reconciliation
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate asset management and compliance requirements into scalable technical solutions
• Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, decomposing epics, and aligning development efforts with business and compliance priorities
• Strong capability in solution design and technical oversight, including CMDB alignment, integrations (e.g., discovery, procurement systems, publishers), data integrity, and governance across asset and configuration data
• Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom ITAM solutions, optimizing licensing and asset utilization, and driving adoption and measurable cost/compliance outcomes
• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM)
• Suite Certifications

Benefits

• We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive.
• Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule.
• Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.

Company Overview