[Remote] Service Program Manager - NYC, NY

Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. The Service Program Manager will drive contract administration, risk modeling, and customer satisfaction for high-impact healthcare projects, while leveraging project management and communication skills to support sales and ensure operational excellence.

Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline
• Uses prior experience and acquired technical expertise to execute policy/strategy
• In-depth understanding of key business drivers; uses this understanding to accomplish own work
• In-depth understanding of how work of own team integrates with other teams and contributes to the area
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
• Uses prior experience and on-the-job training to solve straightforward tasks
• Has access to technical skills and analytic thinking required to solve problems
• May use multiple internal sources outside of own team to arrive at decisions
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent
• Provides informal guidance to new team members

Skills

• Bachelor's Degree and Project / Program Management or Service Leadership experience
• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop and build rapport at all levels in an organization
• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills

Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Medical, dental, vision, paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• Relocation Assistance Provided: Yes

Company Overview