[Remote] Project Manager, Professional Services

Note: The job is a remote job and is open to candidates in USA. Kuali, Inc. is a company that builds software solutions for higher education, aiming to help colleges and universities reduce administrative costs. They are seeking a Project Manager, Professional Services to lead complex software implementations, ensuring projects are delivered on time and aligned with customer expectations.

Responsibilities

• Manage multiple customer implementation projects from kickoff through successful go-live
• Develop and maintain detailed project plans, timelines, milestones, and action items
• Coordinate project activities across customers, Professional Services consultants, Product, Support, and other internal teams
• Serve as the primary project contact for customers throughout the implementation lifecycle
• Monitor project progress, identify risks, and proactively communicate status updates and mitigation plans
• Facilitate recurring project meetings, document action items, and ensure accountability for deliverables
• Manage project scope, timelines, and customer expectations while helping resolve day-to-day implementation challenges
• Coordinate customer readiness activities, including training schedules, testing, and go-live planning
• Escalate project issues appropriately while working collaboratively to drive timely resolution
• Maintain accurate project documentation and provide regular status reporting
• Contribute ideas and feedback to improve implementation processes, templates, and delivery best practices

Skills

• 5+ years of project management experience delivering SaaS software implementations or other complex customer-facing projects
• Managing multiple concurrent implementation projects with cross-functional teams
• Building project plans, managing timelines, tracking deliverables, and coordinating customer communications
• Working with project management tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar platforms
• Experience implementing enterprise software, preferably within higher education, ERP, finance, research administration, or other administrative systems
• Strong organizational, communication, and stakeholder management skills
• Experience working in remote, cross-functional teams
• You align with Kuali's values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences
• You're a resourceful executor: You take a broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation
• You're calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience
• You're collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization
• You're organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture
• You thrive in remote environments: You know how to create alignment and connection across distributed teams
• You roll up your sleeves: You're comfortable being the ‘doer of last resort' in a resource-constrained environment
• You have a broad experience: You've independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you
• Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms for meeting preparation, documentation, and project organization is a plus

Benefits

• Flexible remote work with no expectation of returning to an office setting
• A truly exceptional benefits package, including 100% company-paid medical and dental insurance 
• 100% 401(k) matching up to 4%
• Paid Maternity/Parental leave
• Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge.
• Encouragement and support for ongoing learning and skill development
• Recognition platform to celebrate contributions with meaningful incentives
• Company retreats to connect, recharge, and collaborate

Company Overview