[Remote] Pro Account Manager
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is seeking a Pro Sales Account Manager to make a significant impact by helping existing customers adopt new modules. The role involves building and maintaining customer relationships, identifying upsell opportunities, and working collaboratively with various teams to enhance customer retention and product utilization.
Responsibilities
- Foster & build relationships with customers post-sale to identify upsell opportunities. Including: outbound prospecting, outreach to educate customers on new products/features, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization
- Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features
- Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience
- Ability to assess and accurately forecast sales activity and revenue goals
- Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
- Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest
Skills
- +2-3 years of experience in sales in a quota carrying role
- Ability to assess and accurately forecast sales activity and revenue goals
- Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
- Foster & build relationships with customers post-sale to identify upsell opportunities
- Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features
- Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience
- Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest
- +1-2 years of closing experience in a SaaS/Software role strongly preferred
- Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred
- Connection and/or experience to the home services or construction industry is valued
- Strong analytical skills and proficiency in Salesforce a plus
- Bachelor's degree preferred
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company Overview
Company H1B Sponsorship