[Remote] Principal Product Manager, Genesys Cloud Media Solutions

Note: The job is a remote job and is open to candidates in USA. Genesys is a leader in AI-powered customer experience solutions, and they are seeking a Principal Product Manager for Genesys Cloud Media Solutions. This role involves strategic leadership and technical expertise to drive the development and delivery of cloud-native communication solutions, focusing on AI-driven voice technologies and real-time media delivery.

Responsibilities

• Define and execute the Genesys Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases
• Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams
• Translate evolving market needs—especially around AI voice, automation, and real-time communications—into scalable, API-driven product requirements
• Develop and deliver sales enablement materials and training to support go-to-market success
• Support commercial and contractual initiatives with partners and customers
• Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services
• Lead the evolution of modern telephony platforms, ensuring best-in-class performance in VoIP, WebRTC, and real-time media delivery
• Drive deep expertise in SIP signaling, SIP trunking, and carrier interoperability, with a focus on reliability, scalability, and global reach
• Own the strategy for high-quality audio delivery, including low-latency media pipelines, jitter control, packet loss mitigation, codecs, and audio optimization critical for AI voice bots and virtual agents
• Champion API-first platform design, enabling developers and partners to easily build, extend, and integrate voice and media capabilities
• Advocate for and deliver mobile-first communication experiences, ensuring consistent, high-quality media across devices and networks
• Establish instrumentation and analytics to capture detailed customer usage and media quality metrics (e.g., MOS, latency, jitter)
• Leverage usage and performance insights to design and optimize usage-based billing and monetization models
• Enable customer transparency through in-app and API-based access to usage, performance, and billing data
• Define and promote modern consumption models, packaging, and pricing tiers for Genesys Cloud Media Solutions, including AI-driven voice services
• Ensure seamless integration with contact center (CCaaS), unified communications, and broader enterprise ecosystems
• Drive monetization strategies for APIs, developer platforms, and AI-powered media capabilities
• Partner with marketing and sales to deliver tools and strategies that support API-led, platform-driven, and AI-centric go-to-market motions
• Develop feature-level pricing strategies aligned with market dynamics and Genesys margin objectives
• Ensure product offerings are cohesive, differentiated, and clearly communicate the value of high-quality voice and media capabilities
• Support product management in revenue forecasting and financial modeling at the feature level

Skills

• 8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms
• 8+ years of experience driving go-to-market strategy with customers, partners, and developers
• Deep expertise in modern telephony, VoIP architectures, and SIP-based communications
• Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms
• Strong experience with API-first platforms, developer ecosystems, and programmable communications
• Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
• Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms
• Proven ability to prioritize effectively and deliver in fast-paced, complex environments
• Demonstrated success leading high-performing, cross-functional teams
• Strong ability to influence and guide cross-functional stakeholders
• BA/BS required
• Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents
• Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection)
• Strong analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Experience building or scaling developer platforms, SDKs, and API ecosystems

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Company Overview

Company H1B Sponsorship