[Remote] Patient Financial Services Representative I
Note: The job is a remote job and is open to candidates in USA. SSM Health is dedicated to providing exceptional patient care and is seeking a Patient Financial Services Representative I to assist patients with their insurance coverage. The role involves determining patient financial responsibilities, providing financial counseling, and ensuring accurate communication regarding insurance benefits.
Responsibilities
- Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility
- Educates patient regarding financial assistance programs when appropriate
- Obtains patient demographic information and requests financial responsibility from the patient
- Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status
- Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs
- Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame
- Validates Master Patient Index according to departmental policy
- Interprets physician orders
- Performs other duties as assigned
Skills
- Experience with insurance portals
- Epic
- Proficient computer skills
- Excellent customer service skills
- Strong understanding of insurance processes, including Medicare and Medicaid replacement plans
- High School diploma/GED or 10 years of work experience
- No experience required
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
- Frequent use of hearing and speech to share information through oral communication
- Frequent keyboard use/data entry
- Occasional bending, stooping, kneeling, squatting, twisting and gripping
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs
- Rare climbing
- None required professional license and/or certifications
Benefits
- Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Company Overview