[Remote] Operations Strategist, Records Retrieval

Note: The job is a remote job and is open to candidates in USA. Steno is a modern organization focused on revolutionizing the Records Retrieval industry. They are seeking an Operations Strategist to drive operational challenges and decisions, manage cross-functional coordination, and support the growth of a new business line within the company.

Responsibilities

• You will own the project work that keeps the business moving — cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable owner and doesn't yet have one
• Serve as the primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination
• Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation — don't just flag it, fix it
• Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department
• Monitor team performance against quality standards; identify gaps and suggest corrective actions to managers through coaching and process improvement
• Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data
• Support recruiting efforts with hiring, onboarding, and ramp-up for new team members
• Escalate blockers that require senior leadership visibility or cross-functional resolution
• Design and maintain SOPs, training materials, and department playbooks as the team and client base scales
• Act as a force multiplier for the head of RR, enabling the business to move faster and make better decisions

Skills

• 5+ years' experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
• Experience managing teams and enjoy fostering teamwork and getting results, especially in transitional settings
• Operate with high autonomy and low ego — you'll do whatever the business needs, including the unglamorous work
• Comfort in high-paced, fast-changing environments: The role will evolve fast — what you're doing in month three will look different from month twelve, and that's by design
• High aptitude and ability to rapidly self-teach on a wide range of topics
• Excellent analytical and problem-solving abilities, with a data-driven mindset
• Strong leadership skills with the ability to influence and collaborate across departments
• Experience managing or coordinating with offshore or distributed teams across time zones
• Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives
• Strong data and reporting skills; proficiency in Google Sheets or similar tools required

Benefits

• Premium Medical, Dental, & Vision Coverage with generous employer contributions toward premiums — well above industry benchmarks.
• Stock options included.
• Remote-first – with flexible PTO, home office setup, and wellness and mental health benefits for employees and families

Company Overview