[Remote] Program Manager (US)

Note: The job is a remote job and is open to candidates in USA. Logile, Inc. is the leading retail labor planning and workforce management provider, seeking a Program Manager to oversee project deliveries and coordinate client engagements. The role involves managing cross-functional teams and ensuring the successful implementation of Logile’s solutions to improve operational efficiency and customer experience.

Responsibilities

• Managing cross-functional deployment teams comprised of Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers and Trainers
• Developing and administering project plans encompassing all phases of software or solution implementation, training, change management, and roll out
• Gaining baseline proficiency in the use and configuration of all Logile software modules
• Defining delivery team and customer team roles and responsibilities
• Establishing clearly defined project milestones and delivering steering team updates of milestone progress and risk mitigation
• Coordinating with customer project management to schedule required customer team activities
• Ensuring quality and timely completion of all deliverables
• Assessing program performance with the aim to maximize ROI for the customer
• Developing a trusted business advisory relationship with customers
• Monitoring project time and expense budgets and holding team members accountable for compliance
• Cross functional collaboration to develop customer training plans and long-term Help Desk support
• Sharing ideas for best practices for delivery approaches
• Identifying system enhancements that will benefit current and future customers
• Supporting sales and business development

Skills

• B.S./B.A. diploma in Business Management or Industrial Engineering
• Must have a broad knowledge of project management methodologies
• The ability to understand the wider objectives of the program, such as business and strategic goals
• Over 5 year's experience with large and complex customer-facing program management, preferably within the retail industry
• Customer facing experience as part of a cross-functional teams on a large-scale software implementations and SaaS experience required
• Experience with Workforce Management/Labor Management
• Advanced proficiency in MS Office Suite including experience developing project plans and reports in platforms such as Excel, PowerPoint, and Project
• Outstanding leadership, problem-solving, organizational, and communication skills
• Demonstrated ability to solve complex organizational problems
• Travel will occur as needed, when travel is not required the working location will be from home, provided there is reliable internet connectivity
• MS/MA or PMP certifications is a plus

Company Overview

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