[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Melanin Money is a financial education company on a mission to close the racial wealth gap by $100 billion. They are seeking an Operations Coordinator to manage administrative tasks, coordinate projects across teams, and support operational efficiency using AI tools.

Responsibilities

• Coordinate cross-team projects
• Run point on cross-functional projects (scope, route, and track work that spans Sales, Marketing, Client Success, and Customer Service)
• Coordinate routing and triage of inbound requests to our external partners; escalate strategic issues to the Ops Manager
• Serve as the day-to-day point of contact for development requests and other cross-team operational coordination
• Own marketing and company calendar updates
• Coordinate live event operations across workstreams, including our annual Wealth Weekend
• Own the recurring program reset cycle each time we launch a new initiative or workshop: list creation, email updates across HubSpot and MailerLite, tag setup, and company calendar updates
• Set up community spaces (Skool, Circle) for new cohorts and run associated automations
• Create meeting links and maintain SOPs so team members can self-serve correctly
• Support webinar setup and pre-workshop training execution
• Coordinate with EventCombo on app setup, registration support, and vendor comms
• Create and provision new team member accounts across our tech stack during onboarding
• Create HubSpot segments and enable team members to self-serve over time
• Support data cleanup and contact/deal hygiene work led by the •HubSpot Systems & Enablement Lead•
• HubSpot calendar automation and scheduling support
• Make small ClickFunnels edits (offering names, prices); escalate larger funnel work to our marketing agency
• UTM setup and tracking support, in partnership with the •Systems & Automations Specialist•
• Typeform edits as requested across the team
• PandaDoc agreement updates
• Support cross-team systems requests and ops intake triage
• Support the monthly business scorecard refresh and updating the views that department heads review each month
• Maintain documentation, Supered.io Guides, and SOPs alongside the •HubSpot Systems & Enablement Lead•, and contribute back improvements when you spot friction in a process you own

Skills

• 2–4 years in an operations, project coordination, marketing operations, or executive support role
• HubSpot Professional or Enterprise experience (comfortable creating segments, managing contacts/deals, and supporting CRM hygiene)
• Demonstrated ability to coordinate work across multiple stakeholders and keep projects moving without dropping balls
• Strong attention to detail and follow-through; comfortable owning checklists and recurring processes
• Clear written communication; able to update Slack channels and document work as you go
• Curious about systems and tooling; eager to learn new platforms quickly
• Comfort working independently in a remote environment with async communication
• Active use of AI tools (Claude, ChatGPT, or similar) in daily work. You use AI to draft SOPs and Slack updates, summarize meetings and threads, build HubSpot segment logic, troubleshoot funnel and automation issues, and accelerate the repeatable parts of your job. AI is a core part of how you operate, not a novelty
• Experience with ClickUp, Zapier, ClickFunnels, Typeform, or EventCombo
• Experience supporting live events, webinars, or cohort-based programs
• Background in a coaching, education, or community-driven business
• Comfort with AI features inside HubSpot, or experience building reusable prompts and workflows for recurring tasks

Benefits

• Health
• Personal life insurance
• 401K with employer matching
• Generous holiday allowance
• Financial planning services
• Flexible schedule
• Remote

Company Overview