[Remote] Medical Director, Care Delivery (Remote)

Note: The job is a remote job and is open to candidates in USA. 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. They are seeking a Medical Director to serve as the clinical leader and direct supervisor of their provider network, ensuring clinical quality and provider performance while coaching clinicians in a virtual care environment.

Responsibilities

• Own clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care models
• Partner with Clinical Leadership and Quality teams to define, monitor, and improve clinical outcomes
• Conduct chart reviews, audits, and quality assurance processes to maintain high standards of care
• Lead clinical performance improvement initiatives and ensure consistent care delivery across providers
• Directly manage and supervise providers (NPs, W2 MDs, and 1099 MDs) - including 1:1s, performance management, team meetings and support
• Establish clear expectations for clinical quality, documentation, patient experience, and productivity
• Provide ongoing feedback, coaching, and performance management to providers
• Partner with Provider Operations to address performance issues, escalations, and remediation plans
• Lead clinical onboarding and training for new providers, ensuring readiness for independent practice
• Develop and maintain clinical training materials, protocols, and playbooks
• Ensure providers are fully trained on care models, workflows, and technology platforms
• Support ongoing education and upskilling aligned with evolving clinical guidelines and company offerings
• Build a strong clinical culture centered on quality, accountability, and continuous improvement
• Serve as the primary clinical point of contact and leader for providers
• Create forums for provider feedback, collaboration, and knowledge sharing
• Partner with Provider Operations on engagement and retention strategies
• Provide clinical input into product development, protocols, and care pathways
• Collaborate with Operations on scaling care delivery while maintaining clinical integrity
• Support regulatory and compliance initiatives related to clinical practice

Skills

• MD, DO, or NP with active, unrestricted license
• 7+ years of clinical experience, including telehealth or virtual care
• 3+ years of leadership experience managing or supervising providers
• Strong track record of driving clinical quality and provider performance
• Experience working in cross-functional environments with operations and product teams
• Experience in telehealth, digital health, or value-based care models
• Experience managing both W2 and 1099 provider populations
• Background in developing clinical protocols or care models
• Multi-state licensure

Benefits

• Health, dental, and vision insurance
• Flexible PTO and work from home options
• Professional development budget and support continuing education

Company Overview