[Remote] Manager Implementation Project Management Ops

Note: The job is a remote job and is open to candidates in USA. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Manager Implementation Project Management Ops is responsible for managing a team of Implementation Project Managers to ensure the successful implementation of Paylocity products for customers.

Responsibilities

• Hire, develop and lead a team of high performing Implementation Project Managers
• Coach team members on developing strategies for partnering with internal and external partners to ensure a timely and effective multi product implementation, and successful system handoff to our customers
• Responsible for the effective & efficient end-to-end customer implementation project management process specifically: development and improvement of implementation project management systems and documentation, escalation management and strategies to help the team meet their goals related to launch readiness and launch success
• Serve as the main point of contact for cross-functional communications, questions and issues related to launch, liaise cross-functionally to resolve issues, and identify process improvement opportunities and build and refine launch processes, tools and systems
• Manage operations on behalf of your team including recruiting, training, capacity and customer feedback, including requests for enhancements to our implementation process
• Monitor and analyze customer and team performance to make informed decisions about operational and procedural changes
• Support customer-facing calls and escalations as needed to assist the team executing on launches
• Support Sales teams in the pre-sales process and assist in closing complex client sales
• Responsible for identifying client’s system needs and pursuing development changes within the application
• Align team objectives to support the Paylocity Implementation strategy
• Develop standard Project Management processes to ensure excellent communication, setting of expectations, adherence to timelines and overall success of projects
• Ensure Project Managers meet all compliance requirements for Implementation projects
• Serve as the main point of contact for cross-functional communications, questions and issues related to launch, liaise cross-functionally to resolve issues, and identify process improvement opportunities, and build and refine launch processes, tools and systems
• Other duties as assigned

Skills

• Four to seven years of project management experience in a human capital management, payroll, or similar industry, preferably in a SaaS multi-client environment
• Has comprehensive understanding of the Paylocity Implementation process, or equivalent experience
• Capacity to think of new ways to tackle problems and streamline productivity
• Strong commitment to excellence
• Presentation, communication, and leadership skills
• Demonstrated experience leading people and teams
• Advanced knowledge of program and project management principles, practices, and tools
• Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency
• Excellent analytical and problem-solving skills
• Experience facilitating the creation of project metrics and establishing a method of tracking
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
• Certification as a Project Management Professional (CAPM) is preferred

Benefits

• Medical, dental, vision, life, disability, and a 401(k) match
• Perks that support you, your family, and your finances
• Career development
• Fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements
• Annual bonus
• Restricted stock unit grant based on individual performance
• A full range of benefits outlined here

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