[Remote] Legal Operations Manager

Note: The job is a remote job and is open to candidates in USA. SeatGeek believes live events are powerful experiences that unite humans, and they are seeking a strategic and execution-oriented Legal Operations Manager to transform how their Legal team operates. This role involves managing the operational lifecycle of the Legal department, implementing tools and processes to improve efficiency, and supporting various legal and compliance functions.

Responsibilities

• In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team
• Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized
• Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance
• Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities
• Design and implement scalable processes for high-volume legal work
• Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients
• Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review
• Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings
• Manage legal billing and e-billing software and matter management systems
• Build and maintain legal department KPIs, scorecards, and operational reporting
• Support annual budgeting, forecasting, and financial reporting for the legal department
• Drive special projects and cross-functional initiatives
• Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials)
• Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources
• Create onboarding programs for new legal team members
• Oversee and optimize compliance with multiple government relations regulatory requirements, including tracking and filing of required lobbying and political giving disclosures
• Support board and stockholder administration as needed, including maintaining the action tracker, filing consents, minutes, and meeting materials, and coordinating upcoming approvals
• Manage annual renewal of foreign qualifications across all registered jurisdictions, tracking deadlines and filing requirements to ensure timely compliance
• Support administration of company's equity plans, including processing award releases, maintaining cap table records, coordinating quarterly grant cycles, and ensuring compliance with applicable securities and tax requirements

Skills

• 5+ years of experience in legal operations, law firm management, management consulting, or a closely related field
• Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools, contract repositories)
• Demonstrated experience leading process improvement initiatives from diagnosis through implementation
• Strong analytical skills
• Exceptional project management skills with the ability to manage multiple workstreams simultaneously
• Outstanding written and verbal communication skills; ability to present complex topics clearly to executives
• Collaborative approach, and proven ability to build trust with attorneys and business stakeholders
• Experience at a high-growth technology company
• Familiarity with AI tools being applied in a legal context
• Familiarity with data privacy and information governance
• CLOC or PMP certification

Benefits

• Equity stake
• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Eligible for the SG discretionary annual bonus based on individual and company performance
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $360 per quarter to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

Company Overview