[Remote] IT Engineer

Note: The job is a remote job and is open to candidates in USA. Ionic Digital is a digital infrastructure company that develops strategic powered land assets for data centers, high-performance computing (HPC) and cryptocurrency mining. They are seeking an IT Engineer to provide hands-on support, manage device administration, and assist in improving IT operations as the company grows.

Responsibilities

• Provide day-to-day IT support to employees across hardware, software, account access, connectivity, conferencing tools, printers, peripherals, and business applications
• Serve as a primary point of contact for help desk requests and deliver clear, responsive, and service-oriented support
• Troubleshoot common technical issues and escalate more complex matters while helping drive issues to resolution
• Support Microsoft 365 administration, including user accounts, license assignments, password resets, MFA support, Exchange Online, Teams, SharePoint, distribution groups, and shared mailboxes
• Assist with secure access and identity-related processes in Microsoft 365 and Entra ID
• Prepare laptops and accounts for new hires and help ensure employees have the tools, access, and orientation needed to be productive on day one
• Support offboarding processes, including access removal, account disablement, device recovery, checklist completion, and related documentation
• Track company laptops and related equipment, including assigned devices, spares, repairs, replacements, returns, and decommissioned assets
• Prepare, image, configure, ship, retrieve, refresh, and decommission devices as needed
• Document recurring IT processes and help improve workflows for support, onboarding, offboarding, and asset management
• Support IT projects, operational improvements, and process enhancements as the Company scales

Skills

• 1-3 years of experience in IT support, help desk, desktop support, or junior systems administration
• Experience supporting end users in a business environment
• Working knowledge of Microsoft 365 administration, including user and license management
• Familiarity with Windows laptops, hardware troubleshooting, and basic device setup and configuration
• Experience with onboarding, offboarding, account provisioning, or device lifecycle tasks
• Strong written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment
• Customer-service mindset and willingness to support users with varying levels of technical comfort
• Experience with Entra ID administration
• Experience with endpoint or device management tools such as Intune, Action1, or similar platforms
• Familiarity with basic security and access control best practices
• Experience maintaining laptop, equipment, or IT asset inventory
• Exposure to SharePoint, Teams administration, and Exchange Online
• Experience working in a small or growing company where IT team members wear multiple hats

Benefits

• Excellent benefits
• 401k plan

Company Overview