[Remote] Director of Mission Operations

Note: The job is a remote job and is open to candidates in USA. Hidden Level is building the future of airspace awareness through cutting-edge passive RF sensing technology. They are seeking a Director of Mission Operations to lead and scale their Mission Operations organization, ensuring successful customer deployments across various markets while fostering operational excellence and customer success.

Responsibilities

• Own the strategy, execution, and continuous improvement of Hidden Level’s Mission Operations organization, ensuring successful customer deployments across defense, government, and commercial markets
• Build, mentor, and lead a high-performing team of Mission Operations engineers and Misson Support Specialists by establishing clear priorities, performance expectations, and career development pathways
• Establish operational standards, mission and readiness frameworks that enable consistent, repeatable, and scalable mission execution for our partners and customers
• Oversee operational planning for customer fielding, system acceptance, and sustainment while ensuring resources are aligned to meet customer and business objectives
• Serve as the executive operational leader for critical customer and mission events. Play a key supporting role to the demonstration team for all major demonstrations
• Provide strategic oversight for customer missions, operational exercises, demonstrations, and evaluations, ensuring successful execution across multiple concurrent programs for the mission operations function
• Develop operational governance, risk management processes, and escalation frameworks to proactively identify and mitigate mission risks
• Partner with Engineering, Product, and Operations leadership to rapidly resolve technical challenges and improve system reliability in operational environments
• Establish mission readiness metrics, operational KPIs, and reporting mechanisms that measure deployment effectiveness, customer adoption, and mission success
• Institutionalize lessons learned from field operations to improve products, operational processes, and future deployments
• Serve as a trusted executive advisor to customer leadership, developing long-term relationships that position Hidden Level as a strategic mission partner
• Work direction with Customer Success, Programs, and Growth for customer onboarding, operational enablement, and long-term mission adoption strategies to ensure customers achieve measurable operational outcomes
• Partner with Customer Success, Programs, and Growth to identify opportunities for capability expansion, follow-on deployments, and long-term customer growth
• Ensure customer feedback, operational insights, and mission requirements are systematically incorporated into product roadmaps and engineering priorities
• Champion a customer-first culture that emphasizes responsiveness, accountability, and mission success
• Work closely with leaders across the company to develop the operational strategy for customer demonstrations, operational evaluations, and proof-of-concept events
• Partner with Growth, Product Management, and Engineering leadership to develop demonstration strategies aligned with customer mission objectives and business priorities
• Represent Hidden Level as an operational subject matter expert with senior government officials, military leaders, strategic partners, and executive customer stakeholders
• Support strategic capture efforts, proposals, and customer engagements by providing operational expertise and mission-focused solution development
• Define the long-term vision, organizational structure, and operating model for the Mission Operations function as Hidden Level continues to scale
• Develop standardized processes, tooling, documentation, and best practices that improve deployment efficiency, operational readiness, and customer satisfaction
• Establish and monitor organizational performance metrics, resource planning, and capacity models to support company growth
• Foster a culture of operational excellence, ownership, continuous improvement, collaboration, and customer obsession across the Mission Operations organization
• Partner closely with executive leadership to align Mission Operations strategy with company objectives, product roadmap, and long-term business growth

Skills

• 10+ years of experience in mission operations, field operations, technical program execution, customer success, military operations, or related disciplines
• Experience deploying and supporting complex hardware/software systems in operational environments
• Demonstrated ability to lead cross-functional teams in fast-paced, mission-critical situations
• Strong customer engagement skills with the ability to build credibility and trust across technical and operational stakeholders
• Excellent problem-solving and decision-making skills under ambiguous or rapidly changing conditions
• Strong written and verbal communication skills, including experience presenting to senior customer leadership
• Ability to travel up to 40% in support of customer deployments, demonstrations, and mission activities
• Experience supporting Department of Defense, Intelligence Community, Homeland Security, or other government customers
• Military service or experience supporting operational military missions
• Background in RF sensing, radar, ISR, electronic warfare, counter-UAS, autonomy, or related technologies
• Experience with field deployments of distributed sensor systems or mission-critical infrastructure
• Familiarity with systems integration, networking, Linux, or cloud-based operational environments
• Experience working in high-growth startups or rapidly scaling technology organizations

Benefits

• Health insurance
• Paid parental leave
• Flexible time off
• 401(k) with employer contributions
• Life insurance
• Disability insurance
• Potential stock options

Company Overview