[Remote] Clinical Specialist - San Francisco , CA
Note: The job is a remote job and is open to candidates in USA. PROCEPT BioRobotics is committed to revolutionizing treatment for benign prostatic hyperplasia through innovation in surgical robotics. The Clinical Specialist will deliver product training, clinical education, and in-procedure support, ensuring optimal workflow and driving procedural efficiency across assigned accounts.
Responsibilities
- Deliver product training and clinical education to surgeons, staff, and new users
- Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
- Provide in-service and field support, including installations and software updates
- Execute procedural scheduling and efficiency improvements to maximize case coverage
- Partner with Sales to identify opportunities for utilization growth and account retention
- Collaborate with team members to drive program efficiency and ensure regulatory compliance
- Support marketing and training events, including physical setup and presentations
- Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
- Maintain accurate case log files, expenses, and administrative documentation in Salesforce
- Upload cases logs as required to central repository for all cases supported
- Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones
- Ability to travel 75% or greater as necessary
Skills
- Bachelor's degree or equivalent experience
- Strong interest in medical devices and robotics
- As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off
- 2-4 years clinical experience preferred
- Strong communicator and engaging educator with excellent presentation skills
- Collaborative team player with a commercially aligned, customer-focused mindset
- Ability to influence surgeon adoption and drive procedural growth
- Hands-on, adaptable, and willing to execute tactically in the field
- Analytical thinker with strong attention to detail and problem-solving skills
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