[Remote] Customer Support Representative - Omaha / Lincoln, NE area ONLY

Note: The job is a remote job and is open to candidates in USA. Fidelity Investments is seeking Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA), who live within the Greater Omaha area. In this role, you will assist customers with their financial needs, helping them feel more confident and achieve their financial goals through effective communication and support.

Responsibilities

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate
• Continue taking customer calls to develop and hone your skills
• Participate in team activities, get well-being support, and career coaching

Skills

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers
• Proficiency in navigating and troubleshooting basic technology issues or systems
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required
• Must have open availability from 7:30am to 11:00pm CST

Benefits

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate.
• In the subsequent months, you will continue taking customer calls to develop and hone your skills.
• There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
• Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
• Overtime hours are encouraged during peak call periods

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