[Remote] Customer Success Manager, Large & Enterprise (Texas Based)

Note: The job is a remote job and is open to candidates in USA. ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. They are seeking a Customer Success Manager to work with Large/Enterprise clients throughout Texas, responsible for cultivating strong relationships and ensuring customer satisfaction and retention.

Responsibilities

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market
• Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
• Support customer’s launch through data integration and system configuration in partnership with implementation team
• Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
• Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed
• Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
• Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
• Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
• Traveling to at least 1 conference per year and at least 1 community connect each quarter

Skills

• 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on Large or Enterprise accounts within a SaaS or software company environment
• 2+ years of K12 EdTech experience working with large district implementations
• Excellent communication skill and attention to detail
• Project management and ability to prioritize tasks in a fast moving dynamic environment
• Experience with school communication tools, integration tools and/or SIS a plus

Benefits

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 15 paid holidays, including your birthday!
• As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

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