[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Catena Clearing is a startup that normalizes real-time telematics and execution data into a single API for enterprise TMS platforms and large carriers. They are hiring a Customer Success Engineer to manage customer integrations, troubleshoot issues, and enhance customer relationships through technical expertise.

Responsibilities

• Serve as the primary technical point of contact for an assigned book of accounts, owning their integration health from go-live through their entire journey
• Run technical onboarding and integration support: API keys, webhooks, third-party connections, guiding customer engineers from kickoff through production
• Lead technical discovery and solutioning calls, translating customer use cases into concrete integration patterns against our platform
• Conduct technical reviews and check-ins that build trust, surface risk early, and uncover opportunities to deepen adoption
• Works alongside Forward Deployed Engineering (FDE), with a clear division of ownership: FDE embeds with strategic accounts or prospects to architect and build custom integrations, while the CSE owns scaled onboarding, ongoing integration health, and day-to-day troubleshooting across a broader book, becoming the durable technical owner once an FDE build hands off
• Reproduce, diagnose, and resolve technical issues across API integrations, webhook configurations, and data flows. You will own them until resolution rather than just routing tickets
• Write diagnostic code and documented workarounds; route bespoke, customer-maintained builds to FDE
• Dig into logs, payloads, and our own systems to root-cause problems; write code, queries, and scripts to investigate and remediate
• Build internal tooling, diagnostic scripts, and reusable solutions that scale your impact across the customer base (leveraging AI skills, code where applicable)
• Act as the bridge to engineering on deeper escalations, framing the issue precisely, with reproduction steps and data, so fixes ship faster
• Feed structured technical feedback to Product and Engineering, influencing roadmap, API design, and documentation based on what you see in the field
• Build and improve technical onboarding materials, runbooks, and customer-facing documentation to scale the function
• Partner with the CS team on renewals and expansion by ensuring customers are technically successful and getting lasting value

Skills

• 3+ years in a technical, customer-facing role: Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, Implementation Engineer, or similar. Ideally at an API-first or developer-focused SaaS company
• Ability to code. You can read and write in at least one language (e.g., Python, JavaScript/Node, or similar), script against REST APIs, parse JSON, and debug integration issues hands-on
• Strong working knowledge of APIs and webhooks. You can read API documentation, test endpoints, trace data flows, and independently resolve most integration problems
• Excellent written and verbal communication: you can explain a technical root cause to both a customer's engineer and their non-technical business owner
• Highly organized and self-directed; comfortable owning multiple technical accounts in a fast-moving startup environment
• Genuine curiosity about customers' systems and a drive to solve hard problems end-to-end
• Experience with tools like Postman, Zapier, or similar integration and API-testing platforms
• Familiarity with reading production logs, observability tools, or writing SQL
• Experience building technical onboarding programs or developer-facing documentation from scratch
• Familiarity with CRM or support tooling (HubSpot, Salesforce, or similar)
• Knowledge of supply chain, freight, logistics, or telematics data: a genuine plus, but curiosity about the domain matters far more than prior exposure

Benefits

• Full benefits
• Equity
• 401k match

Company Overview