[Remote] CUSTOMER SERVICE AIDE (DHS)

Note: The job is a remote job and is open to candidates in USA. The Rhode Island Department of Corrections is seeking a Customer Service Aide (DHS) to perform various customer service and clerical duties. The role involves greeting customers, verifying information, and managing documents within the Department of Human Services.

Responsibilities

• Within the Department of Human Services (DHS), to perform a variety of customer service and clerical duties, including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies
• To verify and update customer address information in eligibility system
• To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information
• To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices
• To prepare, verify, sort, batch and scan all documents for new and existing customers
• To index and file scanned documents to new and existing cases for all programs
• To retrieve calls and mail requested forms to customers
• To organize, maintain, and/or purge files, documents, applications, and forms
• To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms, and any other documents and distribute mail and documents to appropriate destination
• To enter, direct and process incoming information pertaining to all departmental programs
• To scan in an organized fashion all applicable information in case records
• To answer phones, take messages and transfer calls to offices or appropriate personnel
• To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment
• To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports
• To perform duties in support of scanning operations at various DHS locations, excluding Central Scanning
• To do related work as required

Skills

• A working knowledge of office practices
• The ability to work independently or in collaboration with others in a team
• The ability to adapt to changing tasks and sudden changes in priorities based on workflow
• A demonstrated ability for attention to detail
• Proficiency working on computer equipment including multiple monitors
• The ability to comprehend and carry out simple directions, both oral and written
• Basic computer skills and working knowledge of Microsoft Word and Excel are required to perform the duties
• Graduation from high school or high school equivalency (GED)
• Employment in a position involving the performance of simple routine repetitive clerical work

Benefits

• For information regarding thebenefits available to State of RhodeIsland employees, please visit the Office of Employee Benefits' website athttp://www.employeebenefits.ri.gov/.
• A new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.
• Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit.
• Accordingly, any employee hired after this date will be required to participate in the direct deposit system.
• At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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