[Remote] CPC Processor I Customer Support

Note: The job is a remote job and is open to candidates in USA. Datavant is the data collaboration platform trusted for healthcare. The CPC Processor I Customer Support role involves providing excellent customer service by answering inquiries, documenting interactions, and maintaining compliance with company policies.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service
• Answering release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site specific processes and procedures accordingly
• Meet and maintain the department’s productivity and quality assurance expectations
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Skills

• Answer and conduct business on the telephone while maintaining excellent Customer Service
• Answering release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site specific processes and procedures accordingly
• Meet and maintain the department's productivity and quality assurance expectations
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Benefits

• Full-time, Monday–Friday; exact hours to be determined.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.
• Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
• Datavant is committed to a work environment free from job discrimination.
• We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
• At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process.
• Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
• If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category.
• Requests for reasonable accommodations will be reviewed on a case-by-case basis.

Company Overview