Intern Technical Support
About Us
TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications. We are building a dynamic support team, and this internship offers fresh graduates and early-career professionals an excellent opportunity to gain exposure to client support in the tech industry. Role Overview As a Support Intern, you will be the first point of contact for customers, assisting them with basic queries, onboarding, and troubleshooting. This internship is designed to provide hands-on training in customer support, enterprise tools, and communication, helping you kick-start your career in a global technology environment.
Key Responsibilities
Provide timely and professional support to customers via chat, email, and phone. Assist with onboarding and setup for TekHQS solutions. Help document common issues, customer feedback, and solutions. Escalate complex queries to senior support or product/engineering teams. Maintain a positive and empathetic customer-first approach.
Requirements
Fresh graduate (BBA, BSCS, MBA, or related field) or up to 6 months of experience in customer service/support. Strong English communication skills (verbal and written). Tech-savvy, eager to learn, and proactive with a problem-solving mindset. Comfortable using digital tools, CRM systems, and support platforms (training provided). Passion for customer engagement and continuous learning. Job Details: Job Type: Full-time, Remote About Us: TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.