[Remote] Contact Center National Account Specialist

Note: The job is a remote job and is open to candidates in USA. Cellular Sales is seeking a Contact Center National Account Specialist to sell Verizon Wireless devices and services. The role focuses on driving revenue growth through outbound calling and consultative sales conversations, while building long-term customer relationships.

Responsibilities

• Proactively conducts outbound sales calls to new and existing customers to generate interest, qualify opportunities, and drive device and service sales
• Handles inbound consumer leads while maintaining a strong outbound calling cadence to maximize sales productivity and pipeline development
• Conducts consultative sales appointments via phone and online platforms to assess customer needs and recommend appropriate VZW products, devices, plans, and services
• Independently sets, confirms, and manages sales appointments; accepts appointments scheduled by the Consumer Solutions team or leadership
• Manages all phases of the sales cycle, including outbound prospecting, needs discovery, solution presentation, order processing, and post-sale follow-up
• Identifies upselling and retention opportunities by reviewing customer accounts and proactively offering upgrades, renewals, or additional wireless solutions
• Makes, receives, and accurately dispositions a high volume of sales calls in alignment with performance and productivity expectations
• Acts as a liaison between customers, Verizon Wireless, and internal support teams to ensure seamless and professional customer experience
• Develops, presents, and fulfills customer proposals and orders, with or without support team assistance, while maintaining accuracy and compliance

Skills

• High School diploma or GED
• Prior experience in outbound sales, inside sales, or call-center-based selling preferred
• Experience selling wireless, telecommunications, or technology products a plus

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