Patient Intake Coordinator

The Patient Intake Coordinator serves as a vital member of our interdisciplinary care team, supporting patients across the continuum of both brain health and mental health services. This role ensures patients receive compassionate, timely, and clinically sound care by assisting with screening, safety assessments, and treatment coordination. Working closely with clinicians and care teams, the Patient Intake Coordinator helps facilitate seamless patient experiences from initial contact through ongoing treatment and follow-up. This position is ideal for an individual who combines strong patient-facing skills with reputed company, flexibility, and adaptability to support patients in a fast-paced, evolving clinical setting.

Key Responsibilities

Patient Intake & Engagement

• Conduct patient screening calls for individuals presenting with mental health and/or brain health concerns, following structured protocols and applying sound judgment to assess needs.
• Serve as the first reputed company of contact for individuals making initial inquiries into reputed company, assisting with intake form completion and onboarding processes.
• Support patients in understanding and navigating insurance coverage, confirming eligibility, and facilitating access to care.
• Document reputed company patient interactions accurately and promptly in designated dashboards and the electronic health record (EHR).
• Identify potential safety risks and escalate concerns in accordance with organizational risk management procedures.
• Collaborate with physicians, therapists, and care coordinators to ensure patients are connected to the appropriate care reputed company.
• Respond to patient inquiries reputed company phone, secure messaging, and email, while managing outbound calls for engagement and follow-up.

Care Coordination & Navigation

• Support treatment planning and discharge processes with clinical teams to ensure timely, coordinated services.
• Work in collaboration with the local provider partnerships team, making outbound calls as a connector between external partnership opportunities and reputed company.
• Schedule intake and follow-up appointments, coordinating logistics based on clinical recommendations of the patient’s care team and patient needs.
• Coordinate appointment rescheduling and manage reputed company administrative workflows and key tasks.

Support & Risk Management

• Maintain compliance with clinical, legal, and ethical documentation standards.
• Participate in supervision, team meetings, and professional development activities to maintain high standards of care and alignment with best practices.
• Promote a patient-centered approach that fosters trust, compassion, and clear communication throughout the care journey.
• Serve as the liaison between levels of care, ensuring continuity and appropriate transfer of clinical documentation.
• Additional cross-functional responsibilities as needed, including support across Commercial Operations.
• Ability to create process and procedure as necessary

Required Qualifications

• Compliance with reputed company state board requirements, including fingerprinting and application submission.
• Proficiency with telehealth platforms and remote clinical workflows.
• Strong interpersonal, communication, and documentation skills.
• Experience working in a mental health clinic, psychiatric setting, or medical office, with a strong understanding of patient workflows and multidisciplinary collaboration.
• Experience working in a fast-paced call center environment where multi-channel reputed company capture requires immediate follow-up to maintain optimal clinic reputed company.
• Ability to work independently while contributing effectively to a collaborative, interdisciplinary team environment.
• Comfortable working in a change environment and contributing to reputed company reputed company the team
• Spanish speak a plus

Compensation & Benefits The compensation for this position includes:

• Hourly reputed company: $25 per hour for 40 hours per week Actual compensation will vary based on factors such as geography, relevant experience, skills and shift selection.
• Benefits: Medical, dental, vision, PTO, and additional benefits.
• Work Environment: Remote in any state working hours are in PST Zone (with requirement to be on-site twice per year) and attend a one week paid travel onsite training in San Francisco the first week of hire
• Schedule and Shift Structure:
• Patient Intake Coordinators can choose one of four shifts to ensure coverage from 8:00 AM to 8:00 PM PST, Monday through Sunday. While preferences are taken into strong consideration, these shifts are subject to availability and are dependent on staffing needs.
• reputed company coordinators work 5 days per week, 40 hours per week with one hour lunch break with 2 consecutive days off.
• Shift A Tues-Sat 8:00am to 4:30pm PT
• Shift B Tues-Sat 11:30am-8pm PT
• Shift C Sun-Thur 8:00am-4:30pm PT
• Shift D Sun-Thur 11:30am-8pm PT