Finance Collections Specialist
Must reside in Central, Mountain, or Pacific time zone. Schedule: Monday - Friday 9:00am to 5:00pm Be part of a soul-hearted approach to healing Alsana is a national leader in eating disorder treatment, offering a holistic, soul-hearted approach to recovery for adults and adolescents of all genders. We exist to be a source of hope and healing, creating safe, nurturing spaces where individuals can cultivate the roots of their own recovery story. As a Finance Collections Specialist at Alsana, you'll play a key role in supporting our clients by managing insurance collections, billing activities, and reimbursement processes while partnering with Admissions, Utilization Management, and other interdisciplinary teams to help ensure a seamless financial experience throughout treatment.
Key Responsibilities
- Manage insurance and third-party payer collections.
- Submit insurance claims and ensure accurate billing.
- Review insurance payments and resolve payment discrepancies.
- Post payments, adjustments, and refunds within the billing system.
- Maintain accurate account documentation and follow-up activities.
- Review insurance correspondence and resolve account issues.
- Verify revenue codes and insurance coverage.
- Assist the Utilization Management team with insurance approvals as needed.
- Collaborate with internal teams to support timely reimbursement and client financial responsibility.
- Maintain HIPAA compliance and accurate documentation.
Qualifications
- High school diploma or equivalent required; associate's degree in healthcare or a related field preferred.
- 2+ years of experience in medical billing, insurance collections, or healthcare accounts receivable required.
- Working knowledge of commercial insurance, government payers, and managed care contracts required.
- Strong attention to detail with excellent organization, problem-solving, and communication skills.
Benefits
That Support You
Benefits
At Alsana, we believe in caring for the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:
- Medical, Dental, and Vision insurance with multiple plan options
(Cigna nationwide; Kaiser available in CA)
- HSA plans with employer contributions
- FSA Healthcare and Dependent Care plan options
- Generous PTO, sick time, Covid Time, and 6 paid holidays
- Company-paid Basic Life and AD&D insurance
- Short-term disability (company-paid for non-CA; CA uses state plan)
- Continuing education stipend for eligible roles
- Voluntary benefits including Supplemental Life, Long-Term Disability, Accident, and Hospital Indemnity
- LifeMart employee discount program
- Free meals (position-specific)
Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.