Credit & Collections Specialist Part-Time
Who you must be We are seeking a Part-Time Credit & Collections Specialist. If you are looking for a part-time job that is flexible, hybrid, great pay, this is the job for you! You must be someone who is motivated, possess great communication skills and be a team player. The purpose of this position is to increase cash flow and to provide excellent financial customer service to our customers. A day in the life of this candidate would be making collection calls, handling communications from customers and Territory Managers, releasing orders, credit card resolution, and customer account reconciliation. Must be able to work 20-25 hours per week (flexible) HYBRID POSITION. Pay Range - $25 per hour. What we need you to do
- Release daily orders from credit hold as needed
- Make daily collection calls
- Conduct customer account analysis focusing on resolution and payment
- Propose payment plans for management review and resolve customer disputed items
- Enter system notes pertaining to collections and disputes
- Ensure timely communications with customers and sales team regarding credit and receivables
issues
- Propose credit limits for new accounts and recommend credit limit changes for existing accounts,
following pre-established guidelines
- Work with third-party collection agency and monitor account activity
- Process credit card payments as needed
- Post cash as needed
- Monitor daily reports as assigned
- Provide management with account status updates as assigned
- Generate customer statements as needed
- Provide back up support to department colleagues
- Special projects and tasks as assigned
What you must have
- Minimum 2-3 years in a “client-focused" collection environment
- Self-motivated & quick thinking
- Polished phone manner & presence
- Comfort level in negotiating with clients
- Strong computer experience (Excel, Word, Outlook, NetSuite ERP a plus)
- Mathematical aptitude
- High energy and a sense of urgency
- Ability to multi-task
- Strong organization & communication skills, verbal and written
A little bit about us Two’s Company is dedicated to innovation and trendsetting in the giftware industry and prides itself in providing the Global Market with high style fashion, gift and home products at moderate prices. Two’s has evolved over the years into a powerhouse brand in multiple categories and a dynamic sales organization that serves as advocates for our retail partners. Today, Two’s Company has four divisions: the signature Two’s Company Gift and Home décor line, the couture Tozai Home collection of decorative accessories, the whimsical Cupcakes & Cartwheels, 2 Chic a fashion accessories line and 2 Chic Luxe a ready-to-wear fashion and accessories line.