Desktop Support III
Help Keep Technology Running So Care Teams Can Focus on Patients We are seeking an experienced Desktop Support III to join our Information Technology team. In this role, you will provide advanced technical support for end users across Deaconess Health System, helping ensure the technology our caregivers, staff, and leaders rely on remains secure, reliable, and efficient. As a senior member of the desktop support team, you will troubleshoot complex technical issues, support hardware and software deployments, serve as a subject matter expert for assigned technologies, and help drive continuous improvement in IT service delivery. This is an excellent opportunity for a technology professional who enjoys problem-solving, customer interaction, and making a meaningful impact in a healthcare environment.
What You'll Do
- Provide advanced desktop and end-user support across the organization
- Troubleshoot and resolve complex hardware, software, application, and device issues
- Support the deployment, lifecycle management, and maintenance of desktop hardware and related technologies
- Maintain accurate IT asset inventory and tracking records
- Utilize Help Desk and ticketing systems to document, prioritize, and resolve incidents and service requests
- Support installed applications through troubleshooting, maintenance, updates, and performance monitoring
- Serve as a Subject Matter Expert (SME) for assigned applications, systems, or technologies
- Coordinate with vendors and internal teams to resolve technical issues and improve system performance
- Follow established change management processes to ensure stability and reliability of technology environments
- Provide responsive, professional, and customer-focused support through phone, remote, and onsite interactions
- Assist with continuous improvement initiatives that enhance service quality, efficiency, and customer satisfaction
- Create and maintain technical documentation, procedures, and knowledge resources
- Collaborate with IT team members to support enterprise technology initiatives and operational goals
What We're Looking For
- Associate's degree in Computer Information Services, Computer Science, or a related field
- Five or more years of desktop support, technical support, or end-user computing experience
- Strong knowledge of desktop operating systems, hardware, software, peripherals, and device support
- Experience troubleshooting and resolving complex technical issues in a professional environment
- Familiarity with ticketing systems, asset management tools, and IT service management practices
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently while managing multiple priorities and support requests
- Experience supporting enterprise technology environments and end-user computing platforms
- Commitment to teamwork, professionalism, and continuous learning
Preferred:
- Baseline certification as defined by the Career Development Plan
- Three or more advanced certifications and/or applicable college coursework
- Experience supporting healthcare technology environments
What We Offer
- A meaningful role supporting the technology that enables patient care and healthcare operations
- Opportunities to work with a wide range of enterprise technologies, applications, and end-user systems
- Advanced technical troubleshooting and subject matter expert responsibilities
- Professional growth through certifications, technical development, and hands-on project experience
- Exposure to enterprise IT operations, infrastructure, and healthcare technology environments
- Collaboration with experienced technology professionals across multiple IT disciplines
- A supportive team culture focused on service excellence, innovation, and continuous improvement
- Career advancement opportunities within Information Technology and Digital Services
- A stable healthcare organization where your expertise helps support thousands of caregivers, employees, and patients every day
- A workplace built on teamwork, accountability, reliability, and exceptional customer service