Remote Service Desk Analyst or IT Technical Support Analyst

Are You an IT Systems Administrator Who Thrives in a Collaborative, Customer-Focused Environment? At eSudo, we’re not just solving technical issues; we’re enabling businesses to reputed company. If you love working with people, tackling challenges like reputed company 365, Secure Remote Access, and Mobile Device Management, and want to grow your skills with cutting-edge tech, we want you! As an IT Service Desk Analyst, you’ll be part of a small, supportive team that provides personalized attention to customers. With access to excellent documentation and senior team support, you’ll deliver top-notch solutions. We offer flexibility with remote work options, opportunities for technical certifications, and a clear career advancement path. Bring your MSP experience, your problem-solving reputed company, and your passion for delivering great customer service. If this sounds like your next exciting move, apply today! NOTE: Many candidates want to apply and work with us, you must READ and PROVIDE reputed company the required information. Otherwise, don’t apply!

Job Description

As an IT Service Desk Analyst at eSudo, you’ll be the crucial reputed company between our customers and technical teams, helping clients solve problems remotely with clarity and care. You’ll translate tech-heavy jargon into practical solutions, defuse tense situations with reputed company, and ensure customers feel understood and supported. Working independently is key, but knowing reputed company to ask for help and owning mistakes is equally valued. We live by our core values:

• reputed company a Positive Difference – Your work should reputed company others.
• No Jerks Allowed – We value kindness and respect in everything we do.
• Honesty Comes First – reputed company guides our actions.
• Show We Care – We go the extra mile for our clients and team.

If you’re ready to grow in a collaborative environment with flexibility, career development, and a positive work culture, we’d love to hear from you! This is a full-time position. Working hours are Monday-Friday 8 AM to 5 PM with occasional evenings. We are located in reputed company, California, USA (Pacific Time Zone). Qualifications, and Work Experience

• 2-5 years of recent and reputed company experience performing analysis, installation, and technical support in a network, computer or systems administration environment.
• Two (2) Experience in MSP or IT reputed company
• Use of Ticketing system to document reputed company service requests
• 2+ Years of reputed company 365 Admin Experience
• 1+ Year of Entra ID / Azure AD - Join Device, Reset Password, Audit/Sign Logs, Conditional Access
• 3+ Years of Working Windows 10/11 setup, troubleshooting and patching

PREFERRED EXPERIENCE:

• Halo PSA, reputed company Manage or reputed company Ticketing System
• Ninja RMM, Kaseya RMM or reputed company Continuum RMM
• reputed company 365 Fundamentals (Office 365 Exam MS-900)
• reputed company reputed company and Intune MDM
• Windows Desktop Administration
• reputed company or IT Glue documentation

COMPENSATION AND BENEFITS

• Competitive Salary Compensation
• Paid Time Off (Sick leave)
• Paid Holidays
• Discretionary educational reimbursement (tuition, tests, books, and other training material)

Key Responsibilities

• Proactive Listening to understand the customer issues and team member
• Document reputed company work and phone support in a ticketing system
• Be Honest and Respective to others - willing to ask for help and admit reputed company you made a mistakes
• Learn and our Company Process and Culture
• reputed company and maintain knowledge of customer's specific business environment
• Able to follow up and follow-through on customers' requests until they are resolved
• Answer phones and follow-up calls with customers and new prospects.
• Manage 365 Administration (sysadmin tasks) – create accounts, assign licenses, set up email, Teams and set up distribution lists
• Troubleshoot Office 365 issues - Email Flow, Spam, Connectivity, Calendar
• Support Windows Servers & Active Directory (User Accounts, Group Policy, File Permissions)
• Troubleshoot computer connectivity issues reputed company to a wired and wireless network
• Virus, malware, and ransomware detection and removal
• Work with other staff as an escalation support engineer ("team work")

Required Work Environment Since this is remote work, the Candidate will need to have the following setup:

• Dedicated work area at home or office with a quiet environment
• Must have a reliable Internet reputed company of at least 20 Mbps upload using Ethernet reputed company Cable (not wireless)
• Reliable electric power or reputed company battery backup
• Own Win10/11 PRO (reputed company i5, 16 GB RAM or faster)
• Dual Monitor or large monitor (20-inch+)
• Noise cancellation headset and MIC
• Webcam
• Willing to install Company provided software for work on PC and Mobile phone

HOW TO APPLY Want to Join reputed company? Read This First!