Debt Collection Agent

Job Overview We are seeking a dynamic and motivated Debt Collection Agent to join our financial services team. In this role, you will play a vital part in recovering outstanding payments while maintaining positive relationships with clients. Your energetic approach, combined with your strong understanding of financial concepts and excellent phone etiquette, will ensure effective communication and successful resolution of accounts. This position offers an exciting opportunity to develop your skills in accounts receivable, negotiation, and customer service within a fast-paced environment committed to excellence. Duties

• Contact delinquent account holders via phone, email, or written correspondence to discuss overdue payments and negotiate repayment plans.
• Analyze accounts receivable data to identify outstanding debts and prioritize collection efforts.
• Use financial software and accounting systems to track collection activities, update account statuses, and reconcile accounts.
• Apply knowledge of medical billing, CPT coding, ICD-10 codes, and medical terminology when handling healthcare-related collections.
• Maintain detailed records of all communication with clients, including payment agreements and dispute resolutions.
• Collaborate with accounts payable and revenue cycle management teams to ensure accurate account reconciliation and resolve discrepancies.
• Follow established protocols for account analysis, ensuring compliance with legal regulations and company policies while demonstrating professionalism and courtesy during all interactions.

Qualifications

• Proven experience in medical collection, accounts payable, or accounts receivable roles with a focus on debt recovery.
• Strong understanding of financial concepts such as debits & credits, account reconciliation, and revenue cycle management.
• Excellent phone etiquette paired with customer service skills that foster trust and cooperation.
• Knowledge of medical terminology, CPT coding, ICD-10 codes, and medical billing processes is highly desirable.
• Proficiency in financial software and accounting software used for account analysis and reconciliation.
• Effective negotiation skills to facilitate payment arrangements while maintaining positive client relationships.
• Basic math skills essential for account analysis and handling complex calculations related to debts or credits. Join us as a Debt Collection Agent and become an integral part of our mission to deliver exceptional financial solutions! Your energetic attitude combined with your detailed understanding of financial operations will drive success in this rewarding role. We are committed to supporting your professional growth through ongoing training in medical billing, telemarketing techniques, and the latest industry standards—all within a collaborative environment that values integrity, respect, and excellence.

Pay: $1,750.00 per month Work Location: Remote