Treasury Management Specialist – Contract
Job Description:
- Effectively manage small, mid-market, and large corporate clients during online banking systems upgrade
- Provide efficient technical support, customer service, and sales assistance
- Deliver instructor-led virtual classroom training sessions for clients
- Consult with clients to identify additional needs related to products or services
- Provide contact center support for commercial bank clients
- Maintain complete and accurate records of customer interactions
- Successfully complete initial training program and ongoing learning
- Provide outstanding customer service to top tier clients
- Understand and assist customers with NACHA files
Requirements:
- Experience as a Treasury Management sales resource
- Experience in client service/account management or product management
- Background in online banking/wire transfer conversions
- Experience with ACH, wire transfer, lockbox, and related bank services
- Proven track record of exceeding expectations through superior execution
- Organized and conducted training sessions for various companies
- Excellent verbal and written communication skills
- Proficiency using Microsoft Suite
- Must have B2B experience
- Understanding and experience with NACHA files
- Minimum of 6 months to 5+ years of experience in Treasury Management
Benefits:
- medical coverage
- dental coverage
- vision coverage
- generous PTO allowance
- life insurance
- employee assistance
- pet insurance