Academic Quality Lead

Academic Quality Lead Department: Registry Reporting to: Registrar Location: Prague (Remote) At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures. We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips. Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees. We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM. About the role We are seeking an experienced Academic Quality Lead to join our Registry team, playing a key role in maintaining and enhancing the quality of our academic provision. This is a varied role that combines team leadership with hands-on quality assurance and academic administration. You will support the Registrar in delivering robust quality processes, ensuring compliance with regulatory standards, and driving continuous improvement with a strong focus on the learner experience. You’ll work collaboratively across programme teams and central functions, acting as a key point of contact for academic quality, governance, and enhancement activities. Key responsibilities Provide leadership for the Academic Quality function, overseeing processes, procedures and team activity Support the Registrar in delivering effective quality assurance and enhancement across programmes Advise programme teams on validation, modification and approval processes Coordinate and support quality assurance activities across the organisation Lead on the learner voice system, ensuring effective two-way communication with students Organise and facilitate panels (e.g. academic misconduct, complaints, appeals), ensuring clear documentation and follow-up actions Support annual monitoring, programme evaluation, and continuous improvement processes Lead on timetabling and scheduling of module delivery across terms Act as Secretary to academic committees and working groups, preparing and maintaining accurate records Support quality enhancement projects and ensure documentation is accurate and up to date Promote inclusive practice and a strong culture of quality across all areas What we’re looking for Essential Educated to A-level (including GCSE Maths and English) Strong IT skills, with the ability to work confidently across systems and data Experience working collaboratively across multiple teams in a fast-paced environment Ability to prioritise workload and work independently Strong analytical skills and attention to detail Excellent interpersonal and communication skills, with the ability to influence colleagues Ability to maintain accurate records and produce clear documentation High level of integrity and ability to handle sensitive information Desirable Experience within an academic administration or Registry environment in higher education Familiarity with LMS platforms Experience of timetabling and scheduling Strong note-taking skills Why join us? You’ll be part of a collaborative Registry function at the heart of academic delivery, with the opportunity to shape quality processes and make a tangible impact on the learner experience. This role offers exposure across a wide range of academic operations and the chance to contribute to a culture of continuous improvement. What happens next? Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role. Recruitment Process Please contact [email protected] if you require any reasonable adjustments or alterations to be made to support you through the recruitment process. Diversity Statement We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion. We can't wait to meet you! #FutureLearnCareers