Trust & Safety Associate
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you. Responsibilities:
- Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
- Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
- Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
- Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
- Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
- Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.
Qualifications:
- High school diploma or GED.
- 1-2 years of experience in a customer service, support, or client-facing role.
- Ability to attend mandatory in-office training sessions in our Phoenix, AZ office.
- 1-2 years of experience in fraud detection, compliance, content moderation, or a similar Trust & Safety role.
- A sharp eye for detail and a passion for investigation and problem-solving.
- Excellent time management and organizational skills; you can handle multiple complex tasks without missing a beat.
- A collaborative and positive mindset with a strong commitment to team success.
- Exceptional communication skills, with an ability to build rapport with customers and colleagues.
- A growth mindset with an eagerness to learn, listen patiently, and implement feedback.
- Proficiency with MS Office Suite (Word, Excel) or Google Workspace.
As part of our team you'll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
The US base pay for this full-time position is $21.00/hr. The expected start date is September 8th. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice Apply To this Job