Trust and Safety Specialist

Work from home Full-time role Hiring

Job Description:

Detect and remove users who violate Zeel’s Terms of Service
Document and resolve escalated customer, patient, and provider issues
Work in a queue-based environment to respond to high-volume Trust & Safety-related communications with speed and accuracy
Maintain credentialing standards and oversee provider quality assessments
Review Office Credentialing Applications
Monitor news headlines for risk and public health-related mandates at the state and federal level
Iterate Trust & Safety protocols and policies as needed
Collaborate with Data, Technology and Product teams to improve Trust & Safety software and integrations
Manage property and injury claims
Process Discrepancy claims
Fulfill Medical Records and subpoena requests as applicable
Create response templates for recurring inquiries
Assist with special projects, as assigned

Requirements:

Bachelor’s degree (B.A./B.S.) or equivalent four-year degree
At least two years of experience in Trust & Safety, law enforcement, legal, claims, or related roles
Strong research skills and analytical abilities
Experience in a fast-paced, high-volume environment
Understanding of HIPAA regulations and handling of PII and PHI
Excellent judgment, integrity, empathy, and ability to operate with high standards under pressure
Outstanding documentation skills and attention to detail
Self-motivated, responsive, and extremely collaborative
Must be willing to work weekends, evenings, nights, and holidays as needed
Preferred Qualifications: Law enforcement, risk, or insurance-related fields
Background in written communications via email, phone, and text in a compliance-driven environment not relying on AI for proper grammar and tone.

Benefits:

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