Telephonic Behavior Health Care Manager

Are you a compassionate and driven individual with a desire to help others improve their mental health and well-being? Are you looking for a career that allows you to make a meaningful impact on people's lives? Look no further than Humana's Telephonic Behavior Health Care Manager position. As a member of our team, you will have the opportunity to utilize your clinical expertise and communication skills to provide telephonic support to our members and help them navigate the complexities of the behavioral health care system. We are seeking a highly motivated and qualified individual with a background in behavioral health and a passion for providing high-quality care. Join us in making a positive difference in the lives of our members. Conduct telephonic assessments and provide ongoing support for members seeking behavioral health care services. Collaborate with a multidisciplinary team to develop individualized care plans for members. Utilize clinical expertise to provide guidance and support to members in managing their mental health and well-being. Assist members in navigating the complexities of the behavioral health care system, including finding appropriate providers and resources. Monitor and track member progress and outcomes, and make necessary adjustments to care plans as needed. Maintain accurate and timely documentation of all interactions with members. Communicate effectively and empathetically with members, demonstrating compassion and understanding. Stay up-to-date on current research and best practices in the field of behavioral health. Adhere to all ethical and legal standards in the provision of care. Collaborate with community resources and organizations to support members' overall well-being. Attend regular trainings and meetings to enhance knowledge and skills. Maintain confidentiality and adhere to HIPAA regulations in all interactions with members. Demonstrate a commitment to providing high-quality, patient-centered care. Continuously evaluate and improve processes and procedures to ensure the best possible outcomes for members. Serve as an advocate for members, ensuring their needs are met and their voices are heard. Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.