Telephone Verification Operator QAC (Remote)
At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Telephone Verification Operator? American Income Life is looking for a Telephone Verification Operator to join the team! In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy. This is a remote / work-from-home position. What You Will Do:
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
- Clearly explain the application process to potential customers.
- Accurately complete additional paperwork as needed.
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
- Transfer calls to the appropriate department as needed.
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).
What You Can Bring:
- Minimum typing requirement of 35 wpm.
- Excellent oral and written communication.
- Superior customer service skills required – friendly, efficient, good listener.
- Proficient use of the computer, keyboard functions, and Microsoft Office.
- Ability to multitask and work under pressure.
- Knowledge of medical terminology and spelling is a plus.
- Excellent organization and time management skills.
- Must be detail-oriented.
- Have a desire to learn and grow within the Company.
How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.