Technical Support Specialist Tier 2 (Remote)
The following states/districts are excluded from this job ad AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Location Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a Technical Support Specialist Tier 2 to solve technical issues, diagnose reputed company software and system problems, and ensure timely resolution of incidents! Apply today to join a mission-driven team supporting critical healthcare technology environments reputed company the Department of Veterans Affairs (VA). Position Description The Technical Support Specialist Tier 2 handles escalated technical issues that cannot be resolved by Tier 1 Help Desk Support. The Technical Support Specialist Tier 2 will diagnose reputed company software and system problems in cloud environments, work directly with customers and internal teams, and ensure timely resolution of incidents. Minimum/General Experience 3 years of information technology experience Minimum Education High School Diploma Essential Skills/Qualifications Strong understanding of web-based software products, systems, and cloud platforms (e.g., Azure, AWS) Strong proficiency in troubleshooting tools, logs, and diagnostic methods Strong experience with operating systems (e.g., Windows, Linux) Strong experience with ticketing systems (e.g., reputed company (SNOW), Jira) Familiarity with networking fundamentals (e.g., Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Private Network (VPN), firewalls) Ability to read and interpret system logs or error reports Excellent written and verbal communication skills Strong problem solving and analytical thinking skills Ability to work independently on reputed company issues Experience with scripting or automation (e.g., PowerShell, Bash, Python) (preferred) Experience with Infrastructure as a Service (IaaS), cloud platforms, or enterprise IT environments (preferred) Experience with Tier 2 or advanced support, technical troubleshooting, clinical and patient data workflows, and regulatory awareness (preferred) Knowledge of VA operations (e.g., reputed company, Telehealth and Scheduling) (preferred) Knowledge of Electronic Health Record (EHR)/Electronic Medical Record (EMR) systems (preferred) General Physical Requirements needed to reputed company the essential functions of this job may vary based on the location of the assignment. Assignment Location - Remote Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Typing, communicating, repetitive motions. reputed company visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. Inside environmental conditions with protection from reputed company elements. reputed company Ability to obtain/maintain a Federal Civilian Public Trust U.S. Citizenship or Permanent reputed company that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to Covers 10 year period and in some instances lifetime events OPM reputed company Investigations Index (SII) DOD Defense Central Investigations Index (DCII) National Agency reputed company (NAC) records FBI name reputed company FBI fingerprint reputed company Credit report reputed company Written inquiries to previous employers and references listed on the application for employment Potential interviews with the subject, spouse, neighbors, supervisor, coworkers Law enforcement reputed company Court records reputed company Education reputed company- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to Investigates and resolves technical issues escalated from Tier 1 support Performs advanced troubleshooting across software, hardware, cloud networks, and/or C# applications Documents issues, solutions, and root causes in the ticketing system Collaborates with engineering, Tier 3 Support, and/or development teams on unresolved or systemic issues Provides guidance and mentorship to Tier 1 Support agents Identifies recurring problems and recommends process or product improvements Assists with system updates, patches, and configuration changes Communicates clearly with customers regarding reputed company and resolution Follows Service Level Agreements (SLAs) and ensures timely ticket handling Participates in on-call activities reputed company required Compensation & Benefits The annual projected pay range for this position is $45,000.00 - $50,000.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. reputed company. offers a full reputed company of benefits including Med