Technical Services Director

Job Description:

• Lead, manage and develop our North America technical services & consulting practice (data and integration)
• Oversee the delivery of full lifecycle (requirements, design, build, test, deploy) technical workstreams on customer engagements
• Participate in sales activities, including positioning technical services, scoping, solutioning, estimating and proposing a technical architecture
• Coordinate and deliver a global integration hosting solution between SmartRecruiters and other global HR vendors
• Liaise with Engineers as needed to ensure product customizations are implemented and tested as part of the whole solution provided to the client.
• Train the client on these customizations
• Ensure on-time, on-budget, high-quality delivery of technical engagements
• Contribute to best practices, case studies and white papers
• Collaborate with Product and Engineering on 3rd party integration strategy
• Collaborate with Professional Services leadership team on overall business strategy including pricing and packaging of technical services

Requirements:

• Bachelor’s Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), etc.
• 7-10 years of technical consulting or similar experience
• 5+ years experience hiring, managing, mentoring, and coaching high-performing teams
• Extensive, hands-on expertise with architecting and building integrations to cloud and on-premise applications
• Experience with ATS, HR technologies, CRM or ERP, as well as, SaaS / On-Demand applications
• Ability to work independently and communicate complex technical issues in an easy to understand manner
• Experience working in a fast-paced environment with the ability to manage multiple concurrent projects
• Track record of demonstrating excellent customer satisfaction and problem-solving skills
• Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios
• Strongly Preferred: Experience leading distributed and near-shore teams
• Experience with enterprise middleware solutions or custom integration hosting solutions
• Experience in a startup launching a complex enterprise software product

Benefits:

• Competitive salaries
• Generous equity
• Collaborative, diverse, and remote-friendly work environment