Senior Manager, WFM Scheduling & Intraday
As a Senior Manager of Workforce Management Scheduling & Intraday at CVS Health, you will play a critical role in ensuring the efficient and effective operation of our company's workforce. We are seeking a highly skilled and experienced professional to lead our team in optimizing staffing levels, managing scheduling processes, and monitoring intraday operations. If you have a strong background in workforce management and a passion for driving operational excellence, we encourage you to apply for this exciting opportunity. Join us in our mission to improve the health and well-being of our communities by delivering high-quality, affordable healthcare solutions. Develop and implement workforce management strategies to ensure optimal staffing levels and efficient use of resources. Lead and manage a team responsible for creating and maintaining employee schedules. Monitor and analyze workforce data to identify trends and make data-driven decisions to improve operational efficiency. Collaborate with various departments to understand business needs and adjust staffing plans accordingly. Conduct regular performance evaluations and provide coaching and feedback to team members. Develop and maintain standard operating procedures for scheduling and intraday operations. Proactively identify and address any scheduling conflicts or issues to minimize disruptions to business operations. Utilize workforce management software to accurately track and report employee attendance and productivity. Continuously monitor and adjust staffing levels to meet service level agreements and achieve key performance indicators. Stay up-to-date on industry trends and best practices in workforce management and make recommendations for process improvements. Identify and implement technology solutions to enhance workforce management processes. Communicate regularly with upper management to provide updates on workforce management operations and performance. Ensure compliance with company policies, procedures, and regulatory requirements related to workforce management. Foster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growth. Act as a brand ambassador for CVS Health, representing the company's values and mission in all interactions. CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.